Frontline Office Skills

Please email nightclasses@mayocollege.ie to check out the next start date / enrolment date for all night classes running
Or view
https://mayocollege.ie/department/night-classes/

€245. Examination fee of €20 is payable for non medical card holders for certification of the course. If you have a valid medical card you will be exempt from the examination fee but a copy of this must be emailed on application to nightclasses@mayocollege.ie

- Examine the skills, functions and responsibilities of a receptionist

- Outline the products, services, key policies, structures and personnel of an organisation

- Explore the range of telecommunications network equipment used within a reception

- Source information from the internet, reservation systems, postal services, call and or courier logs and messaging service

- Outline aspects of safety and health at work legislation pertaining to working within a reception

- Identify the process for the flow of information to and from an organisation

- Plan a reception layout and describe office equipment in the reception area

- Apply a range of communication skills including personal, interpersonal and technological proficiencies

- Operate a range of equipment in the reception area

- Produce reception material to include notices, inventory of equipment, stock requisitions, petty cash system, diary, post log, visitors log and telephone messages

- Display a professional approach to receiving visitors

- Present a range of documents including order form, invoices and processing travel expenses

- Apply a range of general administrative skills within the reception and or front office context

5N1407 Reception and Frontline Office Skills

If you have any queries regarding the nightclass courses please email nightclasses@westportcfe.ie