Office Administration with Reception Skills
The aim of this course is to equip the learner with the knowledge, skill and competence required to carry out reception frontoffice related operations, whilst achieving excellence in customer service across a range of industries.
| Award Name | Level 5 Certificate (Level 5 NFQ) |
|---|---|
| NFQ Classification | Major |
| Awarding Body | QQI |
| NFQ Level | Level 5 NFQ |
| Award Name | NFQ Classification | Awarding Body | NFQ Level |
|---|---|---|---|
| Level 5 Certificate (Level 5 NFQ) | Major | QQI | Level 5 NFQ |
Duration
1 year full-time.
Entry Requirements
In general you need to have a minimum of 5 passes at ordinary level in the Leaving Certificate or its equivalent. Applications are welcome from students with Leaving Certificate Vocational, Leaving Certificate Applied or QQI Level 4 qualifications. Exceptions can be made where special circumstances apply on a case by case basis. The Leaving Certificate is not a requirement for mature students and appropriate experience can be considered as meeting the entry requirement for most courses. We also welcome applications from mature students on all our courses.
Careers / Further progression
Career Opportunities and Progression
There are approximately forty Higher Education Institutions including Universities, Institutes of Technology and private colleges offering places on a range of courses to QQI full award certificate holders. QQI’s information page Going to higher education using my QQI Award provides answers to some of the more frequently asked questions.
Intending applicants are advised at all times to confirm linked awards, any additional module requirements, applications processes and scoring systems with the Admission Offices of the participating Higher Education Institutions or visit visit cao.ie.
Full awards can also be used for graduates' progression to Further Education level 6 courses - visit cao.ie for further information. Full awards can also be used for entry to UK, European and International universities, on a case-by-case basis.
Graduates go on to secure employment in administrative affairs within a range of service- related industries, including hotels, schools, hospitals and within the retail sector. Suitably qualified students will have the opportunity to study business and office administration at Institutes of Technology, including TUD.
Further information
Start Date: September 2024.
Enrolment Criteria:
The following criteria may be used in order to offer places on courses to applicants to PLC courses:
- Availability of places on particular courses in the year of application
- Suitability at interview
- Examination results
- Order of acceptance of offer
- Order of Applications
- Completion of registration process in September as per college calendar.
Every effort will be made to ensure that an applicant receives an offer on the course of their choice, however if an offer is not made to an applicant for their course offers will be made on their second and third choices.
24/25 Applications Now Open.
Application Process
You can now apply online (see "Application Weblink" below). See steps 1 - 7 below for detailed information.
You must have an educational background which is that of Leaving Certificate standard. Leaving Certificate Applied and Leaving Certificate Vocational Programme are acceptable entry requirements on the majority of courses. There may be specific entry requirements for some courses, and you will find these mentioned on the relevant course pages.
You will be notified of requirements in relation to text books, materials or equipment when you have been offered a place.
STEP 1: You apply online
You apply online using the link "Application Weblink". You can apply at any time. When you complete your application, you will receive an acknowledgement email with login details, username and password, for your new account on our college applications system. You will log into the college applications system regularly to manage your application to Colaiste Ide.
STEP 2: We offer you a place on the course
Places are offered on a first come, first served basis. This is subject to places being available and any specific course requirements being met, such as a Art Portfolio, Soccer and Physiotherapy (Applicants to courses that require additional requirements will be contacted about this)
STEP 3: You pay a registration fee to secure your place
To pay your registration fee (non-refundable €50 for all courses), please click on the login button. This will take you to the login page of the college applications system. Your login details are on the email we sent you. Select the Payments tab to pay your registration fee.
STEP 4: You complete registration & upload your documents
To complete registration, please click on the login button below to log in to the college applications system. Select the Personal tab (to upload photo) and
the Documents tab to upload a copy of some or all of the following documents:
- A suitable passport-style photograph, recently taken, for your student ID card
- Passport or ID Card (with photo) to confirm your identity
- For school leavers, a copy of your Leaving Certificate Results when you receive them or a Statement of Results from your most recent academic course
- Non-EU applicants should hold a Stamp 4 visa. Please upload your GNIB card.
- To protect your data, Colaiste Ide follows the Data Protection Policy and Protocols of the City of Dublin ETB.
STEP 5: You may need to pay deposits (refundable) for equipment online on a small number of courses
To pay the refundable deposit for additional equipment online, please click on the login button below to log in to the college applications system. Select the Payments tab to see the equipment deposit costs (refundable) and to make a payment. All registration fees should be paid by the end of September. If you foresee a difficulty in paying the registration fees by the due date, please contact our Main Office for advice and assistance on 01 8342333 or email info@ide.cdetb.ie
Possible Fee Exemptions
You may be exempt from paying the Exam Fees if you satisfy one of the following criteria:
- You hold a full medical card in your own right
- You are the dependent child of a full medical card holder
- You are eligible for a student grant from SUSI (letter from SUSI required)
- You are getting Back to Education Allowance or a VTOS allowance
Please upload any documentation to prove you have this exemption.
STEP 6: Induction – early to mid September
At Colaiste Ide we are committed to you having a successful transition to college and your induction, which takes place in early to mid September, is the first important step.
At your induction you will meet your Course Co-ordinator, other college staff and your fellow students. You will receive lots of useful information (including your timetable) about your course and the college. We will email you the exact date, time and location of your induction.
STEP 7: Start classes
Your classes are due to start on the week of 16th September. Your college life begins…. We look forward to welcoming you.
The aim of this course is to equip the learner with the knowledge, skill and competence required to carry out reception frontoffice related operations, whilst achieving excellence in customer service across a range of industries. Students will acquire a proficiency in modern office technologies, and a minimum typing speed of 35 words per minute, enabling to carry out effective office administration.
What Will I Study?
Information and Administration
Text Production
Customer Service
Database Methods
Reception and Frontline Office Skills
Work Experience
Word Processing and Medical Administration/Terminology
5M1997 - Office Administration.
What Qualifications Will I Get When I Finish The Course?
QQI Office Administration with Reception Skills 5M1997 NFQ Level 5.
Admissions Officer,
Colaiste Ide College of Further Education,
Tel: 01 834 2333 / 834 2450
Email: info@ide.cdetb.ie
Web: www.colaisteide.ie