English as a Second Language - Contact Centre Operations
This course is designed for students, where English is not their first language. We focus on effective communication and include comprehensive work on grammar, vocabulary, pronunciation, and the skills of listening, speaking, reading and writing.
| Award Name | Level 5 Certificate (Level 5 NFQ) |
|---|---|
| NFQ Classification | Major |
| Awarding Body | QQI |
| NFQ Level | Level 5 NFQ |
| Award Name | NFQ Classification | Awarding Body | NFQ Level |
|---|---|---|---|
| Level 5 Certificate (Level 5 NFQ) | Major | QQI | Level 5 NFQ |
Duration
1 year full-time.
Timetables vary from year to year please contact the college directly for detailed timetable information.
Entry Requirements
1. Leaving Certificate or equivalent. For mature applicants appropriate experience will be considered in lieu of formal qualifications.
2. All applicants will be required to attend an interview
3. An offer of a place on this course means the applicant has met the minimum entry requirements set out here and satisfactory presentation at interview. Applicants will be required to sit an English Language Test achieving a grade of B1 or higher to enrol on the course.
Careers / Further progression
Career Opportunities
Our Career Network
Customer service, contact/call centres, receptionists, and administration positions requiring bi-/multilingual skilled individuals with an awareness of good customer service and excellent telephone technique.
Further Studies
Opportunities
Kinsale College QQI Level 6 Certificate in Business 6M4985.
Excellent progression opportunities to UCC and other Higher Education colleges. Special arrangements in place with CIT (CCPS) and Tralee IT for Kinsale College students.
Further information
Courses commence in September 2023.
Mature students are welcome to apply.
Financial Supports
SUSI Grant
The Department of Education and Skills provides a means-tested maintenance grant for learners attending full-time Further Education courses. Information regarding eligibility and application details is available at www.StudentFinance.ie
Maintenance Grant Scheme for Post Leaving Certificate Courses
All grant applications must be made online to a single awarding authority SUSI (Student Universal Support Ireland), through http://www.susi.ie
Students who have completed a QQI Level 5 course and are now commencing a QQI Level 6 course are deemed to be commencing a new course and must also apply to the SUSI online system.
Any student coming direct from Leaving Certificate to a PLC course will not qualify for the Back to Education Allowance (BTEA) and should apply for the maintenance grant.
BTEA Back to education Allowance
This scheme is for unemployed people, lone parents and people with disabilities who are getting certain payments from the Department of Social Protection. For current information on the scheme qualifying conditions, please contact your local Social Welfare Office.
Back to Education Allowance (BTEA) (citizensinformation.ie)
Student finance website for more detailed information
https://hea.ie/funding-governance-performance/funding/student-finance/
VTOS
If you are over 21 years of age, unemployed and have been getting certain social welfare payments for at least 6 months you can apply for the Vocational Training and Opportunities Scheme (VTOS).
The VTOS scheme provides a range of courses to meet the education and training needs of unemployed people. It gives participants opportunities to improve their general level of education, gain certification, develop their skills and prepare for employment, self-employment and further education and training.
How do I apply for VTOS?
Application forms for VTOS available at College Admin Office.
https://www.citizensinformation.ie/en/education/returning_to_education/vocational_training_opportunities_scheme.html
CETS
Kinsale College has CETS approved courses, which means you can avail of full-time, part-time, after school only or after-school with transport Childcare places while you study here.
Yes
How to Apply & Application Deadline
Applications for all our courses will be available on the website and in the college from January 2023 for all courses commencing in September 2023.
Interviews will be held for all courses throughout the academic year. To apply, simply click on the application weblink below. Alternatively, you can ring a member of our team on (021) 4772275 to guide and assist you through the application process.
Step 1:
Complete the Application Form
The application form can be completed online at www.kinsalecollege.ie or you can print a paper version from the website. When you apply online you will receive a personal account and ID, this will enable you to view all college correspondence in relation to your application. (Applicants can complete the application on-line in the college if required) If you print the application form, please complete all sections and return to the College at
Admissions,
Kinsale College,
Bandon Road,
Kinsale,
Co. Cork
Step 2:
Attend for Interview.
Applicants will be invited for interview at the college. Interviews are held a number of times per year from Springtime through to course commencement.
The interview simply acts to match the applicant against the course in terms of suitability, commitment and expectation.
Step 3:
Accept Place on Course
Successful applicants will be notified of the offer of a place on a college course by post and by e-mail. Applicants must secure this place by paying the relevant Course Fee before a set date. Failure to do so may result in the place being offered to another applicant.
Step 4:
Registration and Induction
When students are offered a place on a course the notification will also contain information regarding dates for registration and induction. All students must attend the college on these designated dates.
Learn English in Kinsale
This course is designed for students, where English is not their first language. We focus on effective communication and include comprehensive work on grammar, vocabulary, pronunciation, and the skills of listening, speaking, reading and writing.
New vocabulary plays a huge role in this course and our expert teachers ensure that you are prepared for work or furthering your education, as you will be better able to use English more accurately, effectively and with more confidence in preparation for the workplace.
We welcome all nationalities to our hugely diverse college campus to improve your English!
About The Course
This course is designed for students from overseas who wish to improve their English skills in speaking, writing, listening and reading. Students will improve their grammar, vocabulary and pronunciation.
Students will gain confidence in speaking and writing in English everyday situations. There will be plenty of opportunities for working together in small groups to improve fluency.
Ideal for students who wish to gain employment or progress into further education and third level in Ireland.
Work Placement/Experience
Workplacement
Participants will be required to undertake 10 days of work placement in a suitable area. The College will assist participants in identifying suitable placements.
Course Co-Ordinator: Mr. Klaus Harvey
Module Info & Codes
English as a Second Language: 5N1632
Contact Centre Skills: 5N1361
Customer Service: 5N0972
Work Experience: 5N1356
Communications: 5N0690
Information & Administration: 5N1389
Word Processing: 5N1358
Digital Presentation: 5N0563
5M2071 - Contact Centre Operations.
Certification: QQI Level 5 Certificate in Contact Centre Operations 5M2071.
T: +353 21 4772 275
E: info@kinsalecollege.ie