Reception & Frontline Office Skills
| Award Name | Level 5 Component Award (Level 5 NFQ) |
|---|---|
| NFQ Classification | Minor |
| Awarding Body | QQI |
| NFQ Level | Level 5 NFQ |
| Award Name | NFQ Classification | Awarding Body | NFQ Level |
|---|---|---|---|
| Level 5 Component Award (Level 5 NFQ) | Minor | QQI | Level 5 NFQ |
Duration
This course is scheduled to run 2 evenings a week, from 6.30pm to 9.30pm for 10 weeks.
Further information
Check out the next start date / enrolment of part-time courses via the Kerry College website
(https://kerrycollege.ie/part-time-courses/) or www.fetchcourses.ie
€200.
A fee waiver is in place for applicants in receipt of a qualifying social welfare payment. You can check your fee waiver eligibility with Department of Employment Affairs and Social Protection (DEASP), INTREO or your Local Employment Service (LES) office.
Learn skills required to carry out reception-related tasks.
Course Overview
The aim of the programme is to enable the learner to develop the knowledge, skills and competence required to carry out reception-related tasks and operations as a frontline representative in a range of organisations.
What will I study?
Examine the skills, functions and responsibilities of a receptionist
Outline the products, services, key policies, structures and personnel of an organisation
Explore the range of telecommunications network equipment used within a reception
Source information from the internet, reservation systems, postal services, call and or courier logs and messaging service
Outline aspects of safety and health at work legislation pertaining to working within a reception
Identify the process for the flow of information to and from an organisation
Plan a reception layout and describe office equipment in the reception area
Apply a range of communication skills including personal, interpersonal and technological proficiencies
Operate a range of equipment in the reception area
Produce reception material to include notices, inventory of equipment, stock requisitions, petty cash system, diary, post log, visitors log and telephone messages
Display a professional approach to receiving visitors
Present a range of documents including order form, invoices and processing travel expenses
Apply a range of general administrative skills within the reception and or front office context
5N1407 Reception & Frontline Office Skills
What's the certification?
QQI Level 5 Minor Award Certificate in Reception & Frontline Office Skills (5N1407).
Contact Caroline at Night Course Admissions on 066 714 9600.
email: caroline.pull@kerrycollege.ie