Customer Service Administrator
The role of Customer Service Administrator is to assist the effective liaison, support and assistance between the customer service department and the business, maintaining mechanisms for ensuring customer satisfaction. This course will give you the skills to ensure that the customer relationships function of the business is supported.
| Award Name | Level 5 Certificate (Level 5 NFQ) |
|---|---|
| NFQ Classification | Major |
| Awarding Body | QQI |
| NFQ Level | Level 5 NFQ |
| Award Name | NFQ Classification | Awarding Body | NFQ Level |
|---|---|---|---|
| Level 5 Certificate (Level 5 NFQ) | Major | QQI | Level 5 NFQ |
Duration
1 year
Entry Requirements
The basic entry requirement to all Level 5 courses is as follows:
•Over 18 years of age and/or successful completion of the Leaving Certificate (or equivalent international qualification)
•Successful completion of a Level 4 major award
(or equivalent international qualification)
The basic entry requirement to all Level 6 courses is as follows:
•Successful completion of a related Level 5 major award
(or equivalent international qualification)
Some programmes may require specific subjects, or skills.
If you have completed a Level 5 course and wish to study at Level 6, please remember that you need to complete a new application.
Our teachers will assess if the course is the right option for you at an interview. All reasonable efforts are made to facilitate diversity and to support learners with additional needs. See the section Open Learning and Students with Additional Needs for more information.
Mature applicants who don’t meet the minimum entry requirements, but who have acquired skills or experience, are welcome to apply, and we make sure the course is suitable at an interview.
Students aged between 18 and 23 years who do not have the minimum entry requirement or RPL will be referred to career guidance.
Garda Vetting (Clearance)
Garda Vetting (police / criminal records clearance) is a requirement on courses where students have access to children or vulnerable adults. Students must be vetted for clearance by the Gardaí prior to attending work experience. It is your responsibility to obtain Garda Vetting Clearance / criminal records clearance.
Students who have lived outside the jurisdiction of Ireland /Northern Ireland, and for whom Garda vetting / clearance is unavailable, are required to provide verifiable evidence of criminal records clearance from the relevant police authorities.
We will provide you with information about making an application for clearance, but it is your responsibility to complete any necessary application and to obtain clearance. If you are offered a place on a course, you will be issued with information at registration.
Careers / Further progression
Progression
Progress to further study and careers including:
Step-up to a wide range of Higher Education Courses
Customer Service Advisor
Office Administrator
Sales Representative
Retail Administrator
Receptionist
Service Desk Administrator
Further information
These means-tested maintenance grants are available to eligible students attending approved full-time courses of further education, in approved Post Leaving Certificate (PLC) centres.
Applications are made online to Student Universal Support Ireland (SUSI) through www.studentfinance.ie www.susi.ie
You will be invited to an interview – this is to make sure that you’ve made the right choice!
Applications are now open for September 2024
You will gain valuable skills in receiving, assessing, analysing, resolving, and documenting customer queries, and building relationships with clients. As a Customer Service Administrator, you will provide general administrative support and be an integral part of the team, assist with filing, data entry, typing and assisting in the management of communications and paperwork, managing diaries, assisting with travel arrangements/organisation, looking after visitors, and assisting with general reception and telephone duties.
What Makes This Course Special
Excellent progression routes to Higher Education
Progress to extensive employment opportunities
Highly experienced team of teachers
Real practical administration and customer service skills for the business world
Learn practical skills and apply knowledge
Course Content
Customer Service
Reception and Frontline Office Skills
Work Experience
Business Administration
Spreadsheets
Word Processing
Information and Administration
Text Production
5M1997 - Office Administration
Certification
QQI Level 5 Certificate in Office Administration 5M1997
PLSS Code: 415215
Coordinator: Miriam Monahan
Course is subject to minimum enrolment. The programme content shown is indicative and is subject to change according to Awarding Body requirements as well as enrolment and resources.
Phone: 059 913 4230
Email: Email: Info@CarlowInstitute.ie
Web: www.Carlowinstitute.ie