Customer Service
Award Name | Level 4 Component Award (Level 4 NFQ) |
---|---|
NFQ Classification | Minor |
Awarding Body | QQI |
NFQ Level | Level 4 NFQ |
Award Name | NFQ Classification | Awarding Body | NFQ Level |
---|---|---|---|
Level 4 Component Award (Level 4 NFQ) | Minor | QQI | Level 4 NFQ |
Duration
16–20 weeks (2 classes per week). Duration varies depending on the number of weekly class hours scheduled.
Entry Requirements
Education: Applicants should have a standard of knowledge, skill and competence equivalent to NFQ Level 3 when accessing a Level 4 programme. Applicants may have participated in primary and secondary education although no formal qualifications are required.
Aptitude: Applicants must have the motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.
Previous experience: Applicants must be able to demonstrate a range of knowledge, skills and competencies relevant to the course and be able to work under direction.
Application process includes an informal assessment.
Careers / Further progression
Progression Routes: Students who complete this course will have the skills and competency to complete tasks and processes, to deal with choices and decision making and to recognise personal talents, abilities and interests. They may progress to entry-level employment and/or further education and training.
Further information
Applying for a Course:
If you have any difficulty contacting the relevant person then please contact Donegal ETB’s Adult Guidance and Information Service in Letterkenny (Tel: 074 9178088) or Donegal Town (Tel: 074 9725520).
You can also email adultguidance@donegaletb.ie or complete this web form and our staff will get back to you: https://www.donegaletb.ie/further- education-training/adult-guidance/.
Alternatively, you can apply online through our website course finder, https://www.donegaletb.ie/further-education-training/course-finder/, or through the national FET course finder, www.fetchcourses.ie. If you are in receipt of Jobseekers Allowance, then your DSP Case Officer will be able to refer you to our courses.
Location: Various locations throughout the county.
This course is free.
This QQI Level 4 component module course is aimed at those who are looking to gain practical knowledge and skills in customer communication, identifying and assessing customer needs and dealing with queries effectively in a professional manner, adapting to any environment for that purpose.
Module:
— Customer Service / 4N1989
4N1989 Customer Service
Contact:
Finn Valley, Georgina Thompson
Tel. 074 9190610
Inishowen, Claire McNicholl
Tel. 074 9362466
Letterkenny/Milford, Emilia Niewulska
Tel. 074 9706097
South Donegal, Adele McElhinney
Tel. 074 9740181
West Donegal, Dolores MhicGéidigh
Tel. 074 9180871