Reception & Customer Care Skills
This one-year Level 5 Award course will equip learners with a diverse range of skills for the modern office environment. With an emphasis on customer care, it will particularly equip learners for reception duties in a range of environments.
| Award Name | Level 5 Certificate (Level 5 NFQ) |
|---|---|
| NFQ Classification | Major |
| Awarding Body | QQI |
| NFQ Level | Level 5 NFQ |
| Award Name | NFQ Classification | Awarding Body | NFQ Level |
|---|---|---|---|
| Level 5 Certificate (Level 5 NFQ) | Major | QQI | Level 5 NFQ |
Duration
1 Year
Entry Requirements
Entry Requirements
• Leaving Certificate five passes or
• Leaving Certificate Applied or
• Leaving Certificate Vocational Programme or
• Any relevant QQI Level 4 Award or
• Other equivalent qualifications
• Mature Applicants with relevant experience
• An Informal Interview
• Applicants may require Garda vetting
Careers / Further progression
Career Opportunities
• Hotels, Hospitality settings
• Corporate/Business settings
• Legal and medical offices
Higher Education Progression
Learners can pursue further qualifications at Level 6, 7 or 8. A Career Guidance Counsellor is available throughout the year for one-to-one mentoring and to assist with applications to further education facilities
Further information
All courses commence in September 2023
Tuition Fees
There are no tuition fees for EU Nationals. The following course fees apply:
• Students Services Fee of €200 to cover such things as photocopying, equipment, licenses etc.
• QQI Examination Fee of €50
• Learners should budget for extra costs which may be incurred, for example textbooks
In the case of exemption from fees due to medical card, evidence must be provided on registration.
Student Maintenance/Fee Grant Application
All new student grant applications should be made online to SUSI (Student Universal Support
Ireland) through their website www.susi.ie
Grant applications for the 2022/23 academic year will open when the 2022 Grants Scheme
is announced by the Department of Education and Skills. Applicants who wish to apply for
Maintenance/Fee Grant should first check their eligibility at www.susi.ie
The Back to Education Allowance (BTEA)
The Back to Education Allowance (BTEA) is run by the Department of Social Protection. Detailed
information on the BTEA Scheme and eligibility is available from your local Social Welfare Office.
Key Features of BTEA are:
• BTEA learners are not required to sign-on at a local Social Welfare Office while participating in
the scheme.
• The weekly Social Welfare payment will be paid into the student’s bank or post office account.
• Earnings from part-time employment do not affect your BTEA payment – however it might
affect your Rent Allowance.
• Further details about the BTEA Scheme are available on the Department of Social Welfare
website www.welfare.ie
Yes
Complete the PLC Application Form and Supplementary Application form (if required) in full.
• Both forms are available from the college office or may be downloaded from www.selskarcollege.ie where you can also apply online.
• Applications open in Spring 2023. First round interviews for applications received before 28th April take place in May. Late applications will be considered subject to availability of places.
• Places are offered on a first come first-served basis subject to meeting entry requirements.
All applicants are called for informal interview in May & June.
Further interviews in August/September are subject to places being available.
• Applicants are notified within 10 working days of the interview result.
• A conditional offer means that a place on the course is being offered subject to the entry requirements being met.
• An unconditional offer means that you have been successful and a place has been reserved for you on the course.
All applicants are required to register for their course in late August.
No late offers for courses will be made after 29th September 2023.
It caters for those at entry level or those wishing to upskill and/or change career/return to the workplace. You will develop general office skills and become technically proficient in an administration/office environment.
WORK EXPERIENCE
COMMUNICATIONS
BUSINESS ADMINISTRATION
CUSTOMER SERVICE
TEXT PRODUCTION
BUSINESS ENGLISH
DIGITAL MEDIA TECHNOLOGY
DESKTOP PUBLISHING
MARKETING PRACTICE
5M2102 - Business Studies
Further Education Director
Mr. John Connolly
Further Education Co-ordinator
Ms. Theresa O'Reilly
Tel: 053 912 2753
email: selskarcollegeplc@wwetb.ie
web: www.selskarcollege.ie